Shipping and Returns

1. Shipping Information

  • Processing Time: Orders are typically processed within 2 business days. You will receive a confirmation email once your order has shipped.

  • Shipping Methods: We offer various shipping options. Please select your preferred method at checkout.

  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the shipping method selected.

  • International Shipping: We currently ship to Australia. Additional customs fees or taxes may apply and are the responsibility of the customer.

  • Tracking Your Order: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website.

2. Returns and Exchanges

  • Return Policy: We accept returns within 15 days of receiving your order. Items must be in their original condition, unused, and with all tags attached.

  • How to Initiate a Return: To initiate a return, please contact our customer service team at contact us page with your order number and reason for the return.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. 

  • Exchanges: If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 15 days of receipt. We will provide instructions for returning the item and will cover the return shipping costs.

4. Contact Us

  • If you have any questions about our shipping and returns policy, please reach out to our customer service team at contact us page.

"My lifestyle is all about the synergy between mindful practices and conscious consumption. Incorporating hydrogenated water into my routine supports my body's natural recovery, enhancing my flexibility and endurance—both essential for my yoga practice. For me, this isn't just about hydration; it's about honouring the interconnectedness of all aspects of health, from the cellular level to the expansiveness of the universe."

Meet Indigo, a dedicated yoga practitioner and instructor, embodies the harmonious integration of physical health and spiritual well-being. Her journey is a testament to the profound connection between nurturing the body and elevating the spirit. As the new brand ambassador for HydroZen Water, Indigo seamlessly aligns with our mission to enhance wellness through innovative hydration solutions.​

In her pursuit of inner peace and holistic health, Indigo has embraced hydrogen-rich water as a vital component of her daily regimen. This choice reflects her commitment to reducing oxidative stress and inflammation, factors that can impede both physical performance and mental clarity.  

At HydroZen Water, we are inspired by Indigo's holistic approach to wellness. Her dedication serves as a beacon for those seeking balance and vitality in their lives. Together, we invite you to explore the transformative benefits of hydrogenated water and embark on a journey toward comprehensive well-being.